Contact Us

If you need help with an order, a product question, shipping status, a damaged delivery report, or a general customer service request, please contact us using the information below.

Business Contact Information

Business Address:
221 N Kansas St, El Paso, TX 79901, USA

Email:
support@ryvofcoffee.shop

Phone:
+1 361-781-4370

Customer Support Scope

Customers may contact us for assistance with the following:

Order status inquiries; product information; shipping questions; delivery concerns; damaged-in-transit reports; defect-related claims; replacement requests; refund eligibility review; payment-related questions; and general customer support.

Damaged Delivery and Defect Reports

If your order arrives damaged in transit, you must contact us within 72 hours of delivery or the carrier’s recorded delivery confirmation. When contacting us, please include your order number, a brief description of the issue, clear photos of the product, and clear photos of the outer packaging and shipping label where available.

If you believe an item has a manufacturing defect or arrived in unusable condition, please email us first before returning anything. We will review the submitted information and provide the next step instructions if your request qualifies for review under our Refund Policy.

Response Time

We aim to review customer inquiries as promptly as possible during normal business operations. Response times may vary based on volume, weekends, holidays, or whether additional order verification is required.

Live Chat

If live chat is available on the front end of the website at the time of your visit, it may be used for basic customer support and general questions. For formal requests involving order review, damaged items, replacement claims, or refund-related documentation, customers should contact us by email so written records and supporting materials can be properly reviewed.

Important Notice

Please do not return any product without contacting us first and receiving return instructions where applicable. Unapproved returns, incomplete returns, or returns sent without order identification may delay review and processing.