Refund Policy

This Refund Policy explains when a product may qualify for replacement or refund review, how to submit a request, and how approved returns and refunds are handled.

General Return Eligibility

We accept returns or exchanges only for products that are confirmed to be defective or that arrived damaged in transit.

We do not accept returns for non-quality-related reasons, including but not limited to change of mind, taste preference, customer ordering error, preference-based dissatisfaction, no longer wanting the item, or other reasons unrelated to defect or shipping damage.

Damaged in Transit Reporting Deadline

If your package arrives damaged in transit, you must notify us within 72 hours of delivery or the carrier’s recorded delivery confirmation. Claims submitted after that reporting window may not be eligible for review.

To help us review a damaged delivery claim, please provide clear photos of the product, clear photos of the outer packaging, and photos of the shipping label where possible.

Defective Product Eligibility

If you believe a product has a manufacturing defect or arrived in unusable condition, please contact us promptly after delivery and provide your order number together with clear photos showing the issue.

Return and Replacement Conditions

A product may be eligible for replacement or refund review only if one of the following applies:

the item has a confirmed defect; or the item was damaged during shipping and the damage was reported within the required time window.

If approved, we may offer a replacement, a refund, or another reasonable resolution depending on product availability, claim verification, and the nature of the issue.

Return Steps

To request a return, replacement, or refund review, follow these steps:

Step 1: Contact us by email at support@ryvofcoffee.shop.

Step 2: Include your order number.

Step 3: Submit clear photos of the product issue, and if transit damage is involved, include clear photos of the shipping carton and shipping label.

Step 4: We review the request and determine whether it appears eligible under this policy.

Step 5: If approved for return, we provide return instructions.

Step 6: After the item is received and inspected, we determine the final refund or replacement outcome.

Step 7: If approved, the refund is issued to the original payment method, or a replacement is processed if applicable.

Return Shipping Cost Responsibility

If a return is approved due to a confirmed defect or verified shipping damage, we will bear the return shipping cost or provide return handling instructions at our discretion.

For non-defective and non-damaged items, returns are not accepted under this policy.

Original Packaging and Inspection

Please do not discard the original packaging if an item arrives damaged. Original packaging may be relevant to claim review. In some cases, additional information may be requested to verify the issue before a return or refund decision is made.

Refund Method

Approved refunds are issued to the original payment method used for the order. Orders paid through PayPal will be refunded back to the original PayPal payment source in accordance with PayPal’s processing procedures.

Refund Processing Time

Once an approved return is received and inspected, we generally process the refund within 5 business days. After the refund is processed, your bank, card issuer, PayPal, or payment provider may require an additional 3 to 10 business days, or longer depending on their systems, to post the funds to your account.

Order Cancellation

If you request cancellation before shipment, we will review whether the order can still be canceled. Once payment has been processed, third-party payment processors or banks may retain certain non-refundable transaction charges. These fees are imposed by payment service providers or financial institutions and may not be recoverable by us after a transaction reversal or cancellation.

Non-Accepted Returns

We do not accept returns for the following reasons:

change of mind; preference-based dissatisfaction; no longer wanted; customer ordered the wrong item; non-defect complaints; requests submitted outside the damage reporting period for transit damage; or returns sent without prior contact and approval where required.

Contact Information

If you need help with a defect claim, damaged delivery report, replacement review, or refund eligibility question, contact us at:

support@ryvofcoffee.shop
+1 361-781-4370
221 N Kansas St, El Paso, TX 79901, USA